Terms & Conditions

Check-in during Low Season

(April 1st – June 14th and August 16th – October 31st)

  • Between 15:00 – 20:00
  • Late arrival is only possible if reception is notified in writing or by phone before 20:00 on the day of arrival.

Check-in during High Season

(June 15th – August 15th)

  • Between 15:00 – 24:00
  • After 24:00, the booking will be considered cancelled and charged as a no-show if the hotel has not been notified.

 

Check-out

  • Before 11:00 on the day of departure.

 

Payment Policy

  • All bank and transfer costs are borne by the purchaser.
  • Online bookings are only possible with accepted credit or debit cards.
  • Accepted cards:
    • Visa
    • Mastercard
    • Diners Club International
    • Maestro
    • BankAxcept
  • The credit or debit card used during booking will be precharged at the start of the non-refundable period.

 

Cancellation Policy

Changes to the Booking
  • Changes in number of persons, rooms, meals, dates or arrival times must be made in writing to: bookings@bnature.com
  • Changes are subject to availability and confirmation by our reservation department. Cancellation fees may apply.

Cancellations

  • Cancellations (partial or full) must be submitted in writing to: acceptthem.bookings@bnature.com
  • The received date of cancellation determines the cancellation fee.

Cancellation Fees

  • Non-Refundable Rates:
    • Cancellation fee is 100% of the value of the first night.
  • Refundable Rates:
    • Can be cancelled up to 7 days before arrival with no charge.
    • After this, the booking becomes non-refundable.
    • No-shows or late cancellations will be charged the full reservation amount.

 

House Rules

  • We are a non-smoking hotel. Smoking is only allowed in designated areas.
  • If smoking is detected in or around rooms, a 500 NOK cleaning fee will be charged.
  • If smoking or other guest-related activities trigger the alarm system, a 3,000 NOK fee will apply.
  • Lost or unreturned room keys will incur a 500 NOK replacement fee.
  • Children must be accompanied by a parent/guardian at all times and must not disturb other guests.
  • Pets are not allowed. We do not offer pet services.

Important Information
  • Guests must show photo ID and credit card for pre-authorization upon check-in.
  • All special requests are subject to availability and may incur extra charges.
  • Guests under 18 can only check in with a parent or legal guardian.
 
Sauna related rules
  • 1. Respect the maximum number of guests per booking. Fine: 500 NOK per unregistered guest.
  • 2. Shower before entering the sauna for the first time. After dipping in the fjord, no shower is required.
  • 3. Always sit on a towel inside the sauna.
  • 4. No food, drinks (including alcohol or colored drinks), snus, or perfume allowed inside the sauna.
  • 5. No self-brought drinks or food are allowed anywhere on the sauna premises.Drinks may be purchased from our on-site bar and enjoyed only in the lounge area.
  • 6. No shoes or flip-flops allowed inside the sauna.
  • 7. No smoking in or around the sauna area.
  • 8. No nudity outside the sauna. Nudity is only allowed inside.
  • 9. Swimwear is mandatory when using the fjord.
  • 10. Swimwear or bathrobe is required on the terrace and around the sauna.
  • 11. Dry off completely after swimming before re-entering the sauna.
  • 12. Diving headfirst into the fjord is strictly forbidden.
  • 13. Only use the water provided on the sauna oven. Do not use fjord water. Fine: 1000 NOK for misuse.
  • 14. Maintain a minimum distance of 1 meter between towels and the sauna oven.
  • 15. Guests under 18 must be supervised at all times.
  • 16. Guests under 20 are not allowed without an accompanying adult.
  • 17. Guests are financially responsible for any damage caused.